New Features Available on Infolex MPS Support Platform
Infolex is pleased to announce the launch of new features on Lexmark MPS support platform, designed to enhance visibility, convenience and functionality in the management of Lexmark devices.
The following features are now available via each customer’s personalized dashboard:
Installed Base Device Overview
A comprehensive view of all installed Lexmark devices, comprising detailed information by model, location and usage data.
Supplies Shipments (with integrated courier tracking)
Real-time tracking of consumables shipments, including delivery status.
Contract List
View active contracts with filtering and quick search by device or by date.
Request Technical Support
Submit support requests instantly via an intuitive service form.
Support Case Monitoring
Track the progress and history of all service requests, including resolution status.
Graphs & Usage Analytics
Dynamic visualizations of usage activity by device, model, or by location, including year-over-year and monthly comparisons.
Financial Information
Access invoices, transaction history, and financial data related to your commercial cooperation / contract.
All features are accessible via infolex.gr.
