Lexmark Range Brochure 2020

YEAR GUARANTEE Lexmark Service Packs extend the standard Lexmark warranty and increase your investment’s efficiency and productivity. Lexmark Service Packs also provide optional upgraded service levels and allow you to choose the level of support that meets your needs. Lexmark Service Packs ensure the uninterrupted operation of Lexmark products by extending the one year standard warranty to 3 years in total. The extended warranty through the Lexmark Service Pack can be purchased together or up to 3 months after the date of purchase of the hardware. The on-site service of Lexmark Technical Support is committed to respond the Lexmark device within 24 hours from the time that the client’s call is recorded. A technician is sent to the customer’s site for immediate treatment of the technical problem. This serviceprovides a reliableand immediate solution by replacing Lexmark equipment. In case of a technical problem, a replacement unit is sent to the customer for free, within 24 hours from the time that the client’s call is recorded. The replacement units are new or refurbished. On-site repair Express exchange Return to base 3 YEAR Service Packs Benefits For The User Superior protection and support Uninterrupted operation of your investment Direct access to expert technicians Benefits For The Resellers Increase profitability & turnover Value-added product results in guaranteed satisfaction of customer needs Long-term building of mutually profitable relationship between the customer and the reseller This service requires delivery of the equipment by the customer for repair to an authorized Lexmark Repair Center. Lexmark is responsible for a free repair or replacement of the device throughout Lexmark guarantee. 103